Have questions about DrPhil.com membership? Read the answers below to our most frequently asked questions. If your question is not listed, you can e-mail us.
- Do I have to be a member to access all DrPhil.com content?
- What's a username?
- What if my username is already taken?
- What's a password?
- What if I forget my password and/or username?
- Remember your username: What does this mean?
- Why do you need my e-mail address?
- If I am a DrPhil.com member, what do I have access to?
- How do I log out of DrPhil.com?
- Why am I having problems with my Internet browser and DrPhil.com?
Do I have to be a member to access all DrPhil.com content?
No. While DrPhil.com membership has its benefits - like being able to use message boards, diaries, and sign up for e-mails - our daily show content is available to both members and non-members.
What's a username?
Your username is your DrPhil.com screen name. Paired with a password, your username is unique - it means you and only you. When you come to the site and log in with your username and password, you will see your username at the top of the message boards. That way, you know that you are logged in, and can move seamlessly throughout the site. Also, when you use our message boards, you will be represented by your username. Your username will stay with you throughout your DrPhil.com membership. Your username is the only part of your member profile that you cannot edit. So, choose the name that best represents you!
What if my username is already taken?
There is a chance that a username is already being used. Please have a couple of usernames in mind when signing up for DrPhil.com membership.
What's a password?
Your password is a secret word between you and DrPhil.com. A password is paired with your username, which identifies you to our system. Never give your password out! You can change your password at any time after you become a DrPhil.com member. Go to the SPEAK YOUR MIND tab and select Message Boards. On the right side, select MY PAGE and then My Profile. Next to the ABOUT ME section, click the EDIT link to change your password. You are also able to save your username to your computer so your name will be automatically added on the log in page. If you choose this option, be sure that the computer you are using is private to you. If you choose this option and visit us from a computer that you have not used before, we will ask for complete verification of your account information before proceeding.
What if I forget my password and/or username?
If you forget your DrPhil.com member password or username, you will find a link on the log in page that says "Forgot your password and/or username?" Click on this, enter your e-mail address and we will send it to you. You will be able to change the password once you've logged in by editing your member profile.
Remember your username: What does this mean?
If you check the box to remember your username, we will set a "cookie" on your machine to enable this function. Cookies are small pieces of information that we send to your computer to "keep" until it's time for our Web site's server to read it. This cookie is stored on your computer because it comes with instructions that only let DrPhil.com see or read the information. So when you save your username, and come back to visit DrPhil.com, we will look for a cookie on your machine, see that it's you, and enter your username for you. If you choose this option, be sure that the computer you are using is private to you. If you choose this option and visit us from a computer you have not used before, we will ask you to log in with your username and password, as we are only setting a cookie on the machine on which you choose this option. Be sure not to choose this option on a public computer for your own privacy.
Why do you need my e-mail address?
Your email address and your username uniquely identify you as a DrPhil.com member. Also, providing us with a direct link enables you to sign up for the DrPhil.com newsletter and information about the Dr. Phil show and Dr. Phil related products. If you forget your DrPhil.com username or password, we can provide you with this information through your e-mail address. You cannot become a DrPhil.com member without a valid e-mail address; for example,firstname.lastname@example.org , email@example.com , firstname.lastname@example.org .
If I am a DrPhil.com member, what do I have access to?
Once you sign in, your username and password will give you access to every feature on the site including blogs and message boards.
How do I log out of DrPhil.com?
If you are a DrPhil.com member and you have logged in to use an application, there are several ways that you can log out or end your session: Use the "Log out" link at the top right of your screen, or simply close your browser window. Also, if you are logged in and have not used your computer for 20 minutes, you will be automatically logged off for security purposes.